Return & Refund Policy
At CELERAE, we want every customer to feel confident when shopping with us. If something isn’t right, we offer a clear and fair return and refund process, outlined below.
Returns Eligibility
We accept returns for both defective and non-defective products.
To be eligible for a return, items must meet the following conditions:
- The product must be new and unused
- The item must be undamaged
- All original tags must still be attached
- The product must be returned in its original packaging
Returns that do not meet these conditions may not be approved.
Return Window
You may request a return within 30 days of receiving your order.
Return requests submitted after this period may not be eligible for approval.
Exchanges
At this time, we do not offer product exchanges.
If you would like a different item, we recommend returning your original order (if eligible) and placing a new order separately.
How to Start a Return
To initiate a return, please contact us at info@celerae.com within the return window.
Once your request is reviewed and approved, you will receive an email with:
- Clear return instructions
- The correct return address
- Important shipping guidelines
Please do not send items back without prior approval.
Return Method
Returns are accepted by post only.
We recommend using a tracked shipping service. Customers remain responsible for returned items until they are safely received by our fulfilment partner.
Return Address
Returns are handled by our international fulfilment partner.
For security, traceability, and logistical reasons, the exact return address is provided by email only after your return request has been approved.
Return Shipping Costs
Return shipping costs are the customer’s responsibility, unless the item is confirmed to be defective or incorrect.
There are no restocking fees for approved returns.
Refunds
Once your returned item has been received, inspected, and approved, your refund will be processed.
Refunds are issued to the original payment method used at checkout.
Refund Processing Time
Refunds are typically processed within 14 days after the returned item has been received and approved.
Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or regulatory reasons. If this applies, it will be clearly stated on the product page.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us as soon as possible at info@celerae.com, including clear photos of the issue. We will review the case and provide a suitable solution.
Company Information
Website Name: CELERAE
Company Name: MAIR
Registered Address:
Muizenberglaan 122, 4822TW Breda, Netherlands
Chamber of Commerce (KvK): 88715620
VAT Number: NL004641987B90
Email: info@celerae.com
Phone: +31 6 1526 6873
Customer Support Hours:
Monday to Friday, 9:00 a.m. – 5:00 p.m. (CET)